Shipping Terms and Conditions
 
 

As a service to our customers, all standard ground shipments are free of charge regardless of weight or location. Ground shipping speeds do not correspond to any specific carrier-branded shipping services.

 

MCI Warehouse Shipping Cutoff Times

Warehouse Location

Ground

Expedited Parcel

Expedited Freight

Dallas, TX

3:00 pm EST*

5:00 pm EST*

4:00 pm EST*

East Brunswick, NJ

2:00 pm EST*

3:30 pm EST*

2:00 pm EST*

Los Alamitos, CA

5:00 pm EST*

6:00 pm EST*

5:00 pm EST*

Louisville, KY

2:00 pm EST*

8:00 pm EST*

8:00 pm EST*

*Shipping cutoff times are subject to product and shipping carrier availability.

 

For expedited delivery, MCI provides several shipping options through UPS at discounted pricing, depending on speed, weight/size of the product, and the then-current UPS domestic rate structure. Shipping options will be available before completion of checkout. Products that are heavy, or of unusual shape or size, may not be eligible for expedited shipment. If an item that is part of an expedited shipment is placed on backorder, its shipping method will default to ground for customer convenience in cost saving.

 

Canadian customers may opt for expedited shipment through direct contact with our customer service department.

 

Please contact customer service at 1-800-323-1290 for additional assistance with expedited shipments.

 

Please review the estimated delivery times below, which do not apply to APO/FPO/DPO or international (including Alaska, Hawaii, Guam, and Puerto Rico) addresses. For more information, please refer to the APO/FPO and international shipping information located in this FAQ.

 
MCI Estimated Delivery Information
Standard Method (Ground) 3-7 business days*
Two-Day 2-3 business days*
Next-Day 1-2 business days*
Next-Day Guaranteed 1 business day*

*Order delivery estimates are subject to availability, and location from where the product is being shipped. Orders are processed Monday-Friday (excluding holidays). In some areas Saturday delivery may be available based on Next-Day Guaranteed order placement. All orders processed after 8pm EST or on MCI holidays (please refer to MCI Holiday schedule in this FAQ) will be processed the following business day.

 
International Shipping

We provide free ground shipment to Alaska, Canada, Hawaii, Guam, and Puerto Rico from the US.

 
MCI Estimated Delivery Information
Standard Method (Ground) 3-7 business days*
 

*Order delivery estimates are subject to availability, and location from where the product is being shipped. Orders are processed Monday-Friday (excluding holidays). All orders processed after 8pm EST or on MCI holidays will be processed the following business day.

 
Shipping Restrictions

Some restrictions prevent us from shipping certain products to all geographical locations. You will be notified at checkout or contacted by a customer service representative if a product is unable to be shipped to the address you have selected.

 

When shipping to prisons, an additional fee may be charged by the carrier. A signature may be required based on value or size of the shipment at the carrier’s discretion. MCI is not responsible for any missing package(s) or other loss or damage caused by the carrier is at fault. We will, however, assist you in communicating with the carrier to help with issue resolution.

 

Requests for specific shippers cannot be accommodated through the website. If you wish to use a specific carrier or account, please contact our Customer Service group at 1-800-323-1290.

 

Certain restrictions apply due to local/state laws and carrier policies on shipping hazmat materials, large and oddly shaped items, or MCI policy. If you have a question about the shipping eligibility for a specific product, please contact our Customer Service group at 1-800-323-1290.

 

There are special eligibility considerations when shipping items to domestic areas outside of the 48 contiguous states, including Alaska, Hawaii, Guam, and Puerto Rico as well as to APO, FPO, and DPO addresses. Not all items may be shipped to these locations for the same reasons identified above.

 

Delivery is not available to PO boxes.

 
Combined Shipments

In order for MCI to save on cost (and pass the value on to our customers), we reserve the right to combine shipments into the same package if the following occurs:

  • Multiple orders are placed through the same customer account

  • The orders are being shipped to the same address

  • The orders are being fulfilled in the same MCI warehouse (we will not combine orders from multiple warehouses; when expediting from multiple warehouses, additional charges may apply)

  • The orders are shipping at approximately the same time.

 
Backorder Availability

If a part is unavailable to ship at the time of order, you may be presented with an estimated time for availability. Please note that these estimates are subject to change without notice and may not be an accurate reflection of actual parts availability. If there is an urgent need for a backordered item, please contact our Customer Service group at 1-800-323-1290.

Special Order and Drop Shipped Items

Certain out of stock and Special Order items will be directly drop shipped from the vendor/manufacturer. The vendor/manufacturer will work with us in providing the fastest shipping method through its carrier options.

Shipping Charges

Charges presented on the website are estimates only. Actual charges may vary once the product is packaged, and based on packaging weight and size.

Warehouse Will Call

Online order with warehouse pickup is currently not available at this time. If you are looking to process a will-call order, please contact our Customer Service group at 1-800-323-1290 or the corresponding warehouse or service center:

MCI Holiday Schedule
US Recognized Holidays
New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
Canadian Recognized Holidays
New Year’s Day
Louis Riel Day
Good Friday
Victoria Day
Canada Day
Terry Fox Day
Labour Day
Thanksgiving Day
Rememberence Day
Christmas Day
Boxing Day
 
Return Policy
 
 

MCI Service Parts, Inc. (“MCISP”) will accept returns of parts purchased from MCISP only if the parts are accompanied by a valid Returned Goods Authorization (“RGA”) within 3 months of RGA issuance date.  RGA’s are available by calling Customer Service at 800-323-1290 in the US and

800-665-0155 in Canada.  For faster processing, the shipper should ensure that the RGA number is clearly visible on the shipping container. 

 

In Transit Issues:

Items shipped but lost in transit, or goods damaged in transit, must be reported to our Customer Service Department within 48 hours after you received (or were supposed to have received) the goods, as there is a limited time available to obtain inspection from the carrier and file a claim.  MCISP will issue a credit for the net sales price, plus any applicable taxes and shipping fees after review of claim.

 

Errors by MCISP:

MCISP will issue a credit for the net sales price, plus any applicable taxes and shipping fees for product returned due to:

 

  • Order processing errors by MCISP
  • Over shipments by MCISP
  • Goods that are defective upon delivery (not warranty claims)

 

All Other Returns:

Parts must be unused and in saleable (new) condition.  MCISP will issue a credit for the net sales price, plus any applicable taxes and shipping fees.

 

RGA Criteria:

RGAs will be issued to customers upon request based upon the following criteria.  “Stocked” refers to whether MCISP stocks the part in question at the time return is requested:

 

  • Stocked returns within 30 days: Stocked items may be returned within the first 30 days following receipt with a 15% restocking fee.  The customer is responsible for paying the return freight and risk of loss until the good are received by MCISP.

 

  • Stocked returns 31-90 days: Stocked items may be returned after the first 30 days but within the first 90 days following receipt with a 30% restocking fee.  The customer is responsible for paying the return freight and risk of loss until the good are received by MCISP.

 

  • Non-Stocked returns within 90 days: All non-stocked items must be returned within 90 days following receipt, have special approval / review prior to returning, and are subject to a 30% restocking fee. The customer is responsible for paying the return freight and risk of loss until the good are received by MCISP.

 

Core Returns:

To return cores, the shipper must attach the pre-printed label from the RGA to the shipping carton.  The RGA number should be clearly marked on the outside of the shipping carton.  To receive full credit for the return, the core MUST BE drained of oil and other liquids, and returned in complete and usable condition.  Cores not returned in this condition will not be eligible for full credit.  Customer will be notified of MCISP proposed credit and customer will advise MCISP of customer requested disposition.  Cores must be returned within 3 months of the RGA issuance date for credit.  Core credit will be subject to above criteria. No immediate credit will be issued until full examination of the core has been completed by MCISP and/or the vendor.  If a new RGA or label needs to be sent, please contact customer service.

 

Engine Cores: Engine cores are subject to special handling and charges.  You must contact your customer service representative for these returns.

Transmission Cores: Transmission cores are subject to special handling procedures.  You must contact the transmission supplier to schedule returns.

ITEMS THAT ARE NEVER ACCEPTED FOR RETURN:  Glass, Electronics, Electric Harnesses, Rubber Products, Hazardous Materials.  These items may be covered under warranty returns.  Contact Customer Service for disposition on any “In Transit Issues” or “Errors by MCISP.”

 

Warranty Returns:

Warranty Returns should be addressed through your customer service representative.

 

Unauthorized Returns:

Unauthorized returns will not be accepted, no credit will be issued, and customer will be responsible for the cost of reclaiming the unauthorized return.  Unauthorized returns unclaimed within 90 days of MCISP receipt date will be scrapped at customer’s expense.

 

ALL POLICIES ARE SUBJECT TO REVIEW BY MCISP MANAGEMENT. PLEASE REFER TO: HTTP://WWW.MCICOACH.COM/TERMS/MCISP.HTM FOR FULL UPDATED TER